Privacy Policy

1. Introduction

LABRIX, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, visit our website at labrix24.com, or interact with us in any way.

By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

We collect information that you voluntarily provide when using our services, including but not limited to:

• Personal Identification Information: Full legal name, date of birth, social security number, government-issued ID details, mailing address, ZIP code, phone number, and email address.
• Service-Specific Information: Drug testing specimens and results, DNA samples and genetic information, fingerprint data, background check authorization forms and results, and medical courier chain-of-custody documentation.
• Payment Information: Credit card details, billing address, and transaction history. Payment processing is handled securely through Stripe, QuickBooks, and PayPal.
• Communications: Messages sent through our contact forms, appointment requests, email correspondence, and phone communications.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and fulfill our testing, screening, and courier services.
• To communicate with you about appointments, results, and service-related matters.
• To process payments and maintain billing records.
• To comply with legal obligations, including DOT regulations, FCRA requirements, and state-specific disclosure laws.
• To maintain and improve the security and functionality of our website and services.
• To respond to inquiries and provide customer support.

4. HIPAA Compliance & Protected Health Information

As a provider of drug testing, DNA testing, and related services, LABRIX handles Protected Health Information (PHI) as defined by the Health Insurance Portability and Accountability Act (HIPAA). We implement administrative, physical, and technical safeguards to protect PHI, including:

• Encrypted electronic storage and transmission of all health-related data.
• Strict access controls limiting PHI access to authorized personnel only.
• Regular security assessments and staff training on privacy practices.
• Business Associate Agreements with laboratories and partners handling PHI on our behalf.

5. Fair Credit Reporting Act (FCRA) Compliance

For background check services, LABRIX complies with the Fair Credit Reporting Act (FCRA). Consumer reports are obtained only with the individual's written authorization and are used solely for permissible purposes as defined by the FCRA. We follow the mandated adverse action process, including providing pre-adverse action notices, copies of reports, and summary of rights documentation.

6. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: When you have given us explicit written permission to share your information.
• Service Providers: With certified laboratories, reference agencies, and other vendors who perform services on our behalf under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, subpoena, or government regulation (including DOT and state-mandated reporting).
• Business Transfers: In connection with a merger, sale, or transfer of company assets, subject to the same privacy commitments.

7. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted through our website.
• Secure, access-controlled storage for physical specimens and records.
• Encrypted electronic databases with role-based access controls.
• Regular security audits and vulnerability assessments.
• Secure payment processing through PCI-compliant providers (Stripe, QuickBooks, PayPal).

While we strive to protect your personal information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Drug Testing Records: Retained per DOT requirements (typically 1–5 years depending on test type and result).
• DNA Testing Records: Retained per laboratory protocol and legal requirements.
• Background Check Reports: Retained per FCRA requirements.
• Business Records: Retained per applicable tax and business regulations.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Restriction: Request restriction of processing under certain circumstances.
• Portability: Request transfer of your data in a portable format.
• Non-Discrimination: You will not face discrimination for exercising your privacy rights.

To exercise any of these rights, contact us at admin@labrix24.com or call (678) 261-9768.

10. Cookies & Website Analytics

Our website may use cookies and similar technologies to improve user experience and analyze website traffic. You can control cookie settings through your browser. We may use analytics services that collect anonymous usage data to help us improve our website.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal information, we will take steps to delete it promptly. Minors requiring testing services must be accompanied by a parent or legal guardian.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: